Got questions? We have answers!

We may have an answer for your question below, but if not please give us a call! We'd love to help answer any of your questions.

Need more help?

Can’t find the answer you’re looking for? Reach out to our customer support team.

Can you help me figure out what upgrades I need to buy for my van?

Of course! We have an extremely knowledgable sales team that is dedicated to helping you figure out what's best for your van based on your personal needs. We are here to help you through the entire process, from an initial consult to delivering your van and making sure you know how everything works.

What services do you offer?

VanUp specializes in aftermarket installations and custom van upfitting for adventures both on and off road. We specialize in:
-suspension upgrades
-exterior upgrades
-interior upgrades
-tech upgrades
-recovery / emergency gear

What vans do you work on?

We work on Class B and C vans, including vehicles on Sprinter, Transit or Promaster chassis.

Do you offer installation services for Class C RV's?

Yes, we offer installation services for Class C RV's. Please contact our sales team: (623) 887-9305 for Mesa, AZ and (707) 800-6713 for Davis, CA for more information or email us at

What exterior upfittings do you offer?

We can help you with just about any exterior upgrade. This includes suspension kits, wheels and tires, bumpers, ladders, storage boxes, fresh water and fuel tanks, bike mounts, lighting kits, awnings, skid plates, side steps, solar panels, winches, hood wraps and more!

What kind of interior upfits do you offer?

We can install all sorts of modular systems like bed panels, mattresses, garage slide-outs, benches, seats, table mounts, interior mat kits, and storage solutions.

What tech upgrades do you offer?

We offer Starlink mounts, cell boost mounts, audio packages, rear backup cameras and more.

Do you offer alignments?

We sure do! We have a state-of-the-art alignment machine to perform alignment checks and alignment services. Making sure your van is properly aligned is critical to the health and longevity of your van and we recommend coming in for an alignment every 5,000-10,000 miles or six months, depending on how and where you drive it.

How can I schedule an appointment?

You can schedule an appointment by calling one of our locations or sending an email to

To schedule in Mesa, AZ please call (623) 887-9305
To schedule in Davis, CA please call (707) 800-6713

How long is the wait time to schedule an appointment at VanUp?

Unlike other custom shops, we are usually able to get customers in within a few days or less. Also, we work very efficiently and can have your van completed in a few days after drop off.

I have a Promaster van, what is the most popular product that VanUp offers for my adventure van?

Adding a spare tire is an essential accessory for every Promaster customer, as they do not come with one. (For peace of mind alone it's worth it to have a spare in case you ever get a flat).

I own a Mercedes Sprinter van, what are some of the best upfits for my van?

Two of the most pressing concerns for Mercedes Sprinter owners are storage and ride comfort. The first thing we recommend every camper van owner do is upgrade their suspension. In order to improve the ride of the van, VanUp offers King suspension kits. These kits are for every van owner, from highway drivers to passionate off-roaders. Regardless of what one does with their adventure van, they will benefit from the improved safety, handling, and comfort of an upgraded suspension. The large expedition style storage box allows van owners to securely store their possessions in the rear door mounted box.

Do you offer warranties on your products?

Yes, we offer warranties on select products. The specific warranty details can be found on the product page or by contacting our sales team.

Do you offer financing options?

We have a few options for those who are interested in financing. If you place an order on our website you can pay over time with Shop Pay.

Alternatively, customers who purchase a van through La Mesa RV can choose to finance their van and have as many upfits from us as they want bundled into their financing package.

Where is VanUp located?

VanUp has two convenient locations: one in Mesa, AZ and another in Davis, CA.

What are your hours?

We are open Monday through Friday 8am-4pm.

Can I purchase products in person at your locations?

Most definitely! You can purchase products in person at our showrooms in Mesa, AZ and Davis, CA. Our friendly staff will be happy to assist you.

Can I track my online order?

Yes, you can track your order. Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.

If you have additional questions about your order, please email

Do you ship to Canada, or anywhere outside of the United States?

Unfortunately, we only ship within the United States.

But, if you live just outside the US we have options for you! We can ship your order to a freight holding center of your choosing on the U.S. side of the border. Once delivered, you would simply pick up your order at a freight holding center of your choice. This is an option we've had lots of customers opt for, and have great success with.

Does VanUp offer any other products that aren't listed on the website?

Yes! We can get you any product that is sold by any of our affiliated brands. Just call or email us and let us know what you're looking for.

What payment methods do you accept?

We accept various payment methods for online orders including Visa, Discover, American Express, Mastercard, Apple Pay, Google Pay, PayPal, Shop Pay, and Venmo. With Shop Pay you can even choose to pay for your purchase in installments. You can choose your preferred payment method during the checkout process.

What is your return policy?

We have a 30-day return policy. You can return items that are in their original condition and packaging within 30 days of delivery. Please note that custom orders, used items, and modified products are not eligible for return.

For more information about returns please see our Return Policy.

How do I make a return?

To make a return, please email us at or call us at (623) 887-9305 and provide your first and last name, the reason for return, and any relevant photos or videos if there are issues with the product itself.

For more information about returns, please see our Return Policy.

Can I return a damaged or defective product?

If a rare situation occurs and you receive a damaged or defective item, please contact our customer support team immediately at Please include your order #, a description of the issue along with photos and/or video of the damaged or defective item. We will evaluate the issue and make it right.

Ready to upgrade your van?

We partner with the best vendors and manufacturers in the upfitting industry. Let us help make your van extradordinary!

Contact Us